This warranty extends only to the original owner for personal household use. For commercial use, additional limitations may apply. Loxley Rowe warrants your satisfaction with each product. Should any product not meet your expectations due to a visual defect, simply return it to your retailer with the original packaging, prior to installation, for a replacement.
Please note that Loxley Rowe is not responsible for installation or removal costs. Modification of any product’s components may void the warranty. This warranty does not cover any claim arising from abuse, misuse, negligence, accident, or improper installation or operation by the purchaser. The warranty is void if the Loxley Rowe product has been altered or repaired by unauthorized parties.
This warranty does not extend to any components installed by dealers, installers, or any party other than Loxley Rowe. Implied warranties, including those of merchantability or fitness for a particular purpose, are expressly limited to the duration of this warranty. Loxley Rowe disclaims any liability for special, incidental, or consequential damages.
Loxley Rowe warrants all furniture to be free from defects in workmanship and materials under normal use and service for a period of one (1) year from the initial date of purchase.
Loxley Rowe warrants all lighting products to be free from defects in workmanship and materials under normal use and service for a period of one (1) year from the initial date of purchase.
Loxley Rowe warrants all vanities to be free from defects in workmanship and materials under normal use and service for a period of one (1) year from the initial date of purchase.
General
Loxley Rowe is exclusive to Costco and can be purchased directly via their website www.costco.com or www.costco.ca
Shipping and Delivery
Your new furniture will be delivered in one box, carefully packaged, fully assembled and ready to enjoy!
When your new furniture arrives, unpack and inspect the unit to ensure it arrives to your home in the same perfect condition in which it left our warehouse. Should you have any questions or concerns, do not hesitate to contact one of our service specialists at customerservice@loxleyrowe.com or by calling 1.844.981-5274 Monday to Friday, from 8h00 to 17h00 EST.
If there are any issues with your new furniture, do not hesitate to contact one of our service specialists at customerservice@loxleyrowe.com or by calling 1.844.981-5274 Monday to Friday, from 8h00 to 17h00 EST.
Installation
The cabinets all come pre-assembled, so no work or tools are required. Some of our cabinets come with two sets of handles and interchangeable door panels should you ever want a change for a more personalized look. Please refer to the product features and specifications for the particular model you are interested in. An installation manual is also available on every product page of the website for you to download and review.
Parts
We hold all spare parts in inventory. For assistance, you can email us at customerservice@loxleyrowe.com or call us at 1-844-981-5274 Monday to Friday, from 8h00 to 17h00 EST.
Care and Maintenance
Any product made specifically for chrome maintenance is recommended. Vinegar can be used to clean all internal parts. Non-abrasive cleaners are recommended, for use with a soft cloth.
Yes indeed. Sometimes through repetitive use or during transport, the hinges on your cabinet door can become uneven. For guidance on how to adjust them, please refer to the instruction manual found on the product page.
All of our furniture comes equipped with levelling legs so that no matter the floor, you can achieve a levelled unit. For additional help, please refer to the instruction manual found on the product page or call us at 1.844-981-5274 and one of our service agents will be happy to assist you.
